Conditions
General Terms and Conditions (GTC) of INODEQ GmbH
Scope
These General Terms and Conditions (GTC) apply to all orders placed by consumers and entrepreneurs via our online shop.
- Consumers are natural persons who conclude a legal transaction that cannot predominantly be attributed to their commercial or independent professional activity.
- Entrepreneurs are natural or legal persons as well as partnerships with legal capacity who act in the exercise of their commercial or independent professional activity.
For entrepreneurs, these terms and conditions also apply to future transactions without us having to point this out each time. Differing or additional terms and conditions of entrepreneurs only apply if we expressly agree to them.
Contractual partners, conclusion of contract
The purchase contract is concluded with INODEQ GmbH.
The product presentations in the online shop do not constitute a binding offer. By submitting the order via the button [“Buy/order with payment”] you are making a binding offer to purchase the items listed on the order page. The contract is concluded as soon as we confirm your order by sending an order confirmation by email.
Contract language, storage of the contract text
The contract language is German.
We save the contract text and send you the order data and our general terms and conditions by email. For security reasons, the contract text is no longer available online after the purchase.
Pay
In our online shop we offer you the following payment methods:
- PayPal: Pay safely and easily via your PayPal account.
- Credit card: We accept major credit cards such as Visa, MasterCard and American Express.
- Klarna: With Klarna you can conveniently pay by invoice, installment payment or instant bank transfer (further details can be found in Klarna's terms and conditions and privacy policy).
Retention of title
The goods remain our property until full payment has been made.
Disclaimers and limitations of liability do not apply to
- Damage to life, body or health resulting from an intentional or grossly negligent breach of duty by us or our vicarious agents,
- Damages resulting from a breach of essential contractual obligations that are necessary for the proper performance of the contract,
- Guarantee promises, insofar as these have been expressly agreed,
- Claims under the Product Liability Act.
Extent of damage repair
Within the statutory warranty period (§§ 437, 438 BGB), INODEQ GmbH will remedy all damage that can be proven to be caused by material defects.
Assembly by third parties
Customers are obliged to check all parts of the order for completeness and integrity before commissioning assembly by a third party.
If parts are missing or damaged and assembly is carried out before this inspection, we will not bear any costs for a repeat visit or rescheduling of the assembly partner.
Customer's obligation to cooperate during unloading
The customer is obliged to assist with the delivery of products and accessories, unless otherwise agreed in writing. Deliveries are made "free curbside", unless they are glass walls, which are always delivered "free curbside". Transport to the final installation location is not included.
Transport damage and refusal of acceptance
For consumers: Please check the goods upon delivery and report any obvious transport damage directly to the deliverer if possible and contact us immediately. This will help us to assert our own claims against the transport insurance.
If acceptance is refused without any external transport damage, the customer will bear the resulting additional costs.
For entrepreneurs: The risk of accidental loss and deterioration passes to the entrepreneur as soon as the goods have been handed over to the freight forwarder. Merchants are obliged to inspect and report defects immediately (Section 377 of the German Commercial Code). Failure to report will result in the goods being deemed to have been approved, unless the defect was not apparent during the inspection.
Right of Withdrawal for Custom-Made Products
There is no right of withdrawal for goods that are specially manufactured according to customer requirements and are clearly tailored to the customer's personal needs.
Note on the non-availability of the right of withdrawal
Custom-made products cannot be resold to third parties due to their individual adaptation. Therefore, cancellation is not possible.
Complaints
If there are any defects in custom-made products, please contact our customer service at kundenservice@inodeq.de. We will work with you to find a suitable solution.
Final provisions
For entrepreneurs, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is the registered office of INODEQ GmbH.